Support

Help with the NUTPOS app for iPad.

Getting started

NUTPOS needs a business account. Once your store is set up, sign in on the iPad with the owner email. The iPad is then registered as one of your store's devices. Under More you set up staff and PINs, tables, payment methods and the menu; printers are under Print.

Common questions

A staff member forgot their PIN. The owner or a manager can set a new PIN in More → Manage store → Staff & PINs.

An iPad was lost or stolen. On another iPad, open More → Manage store → Devices and disable it. It is signed out at once. If a payment screen was left open on it, you can take it over on another iPad.

Nothing prints. Check the printer is on and on the same Wi-Fi network as the iPad, then open Print and tap Test print.

The internet dropped. Cash sales for takeaway and eat-in can still be taken on an iPad that was already open. They are sent to the server when the connection comes back. Card, pickup and table orders need the connection.

Owner password forgotten. Email us from the owner address and we will reset it.